Privacy, Guarantee, Returns.

PRIVACY STATEMENT:

Our privacy policy - your security: your contact and other details, purchasing habits and history, and any other information we have on file will never be sold, rented, or disclosed to anyone, nor shared or made accessible in any other way, unless required by Law.

We may communicate with you by mail, email, etc. about our store, new products and other updates. However, you may opt out of receiving such communication from us at any time.

QUALITY GUARANTEE:

Our terms - your peace of mind: our sweaters are carefully manufactured from fine yarns and materials to the highest standards and are guaranteed to give you complete satisfaction.

You may return a sweater for any reason within 30 days for a full refund. (We will ask you for the reason ; however this will be solely to help us improve our customers' shopping experience in the future. Your right to return the item will remain unaffected).

"Small print":  in case of a return, you need to e-mail us for a return authorization number to ensure proper refund. We will then send you the appropriate return address which will depend on your own location.

You will be responsible for paying for the return shipping, unless you were sent the wrong item. We strongly recommend that in case of a return you use trackable services as a proof of shipment.

Upon safe receipt of the returned item, we will issue your refund.

For your security, here are some explanations of our Privacy Policy:

SHOPIFY 

Our store is hosted on Shopify Inc., one of the largest blue chip e-commerce providers. They are highly respected world-wide and provide services to tens of thousands online merchants. They are the online e-commerce platform we use to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

SECURITY

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all Payment Card Industry Data Security Standard (PCI-DSS) requirements and implement additional generally accepted industry standards.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in, or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

OUTSIDE LINKS

When you click on other companies' or websites' links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site as well as conduct transactions.

CHANGES TO OUR TERMS AND POLICIES 

We reserve the right to amend and change our privacy policy and return and other terms at any time, so please review them. Changes and clarifications will take effect immediately upon their posting on the website.

QUESTIONS AND CONTACT INFORMATION 

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us by email at : support@sweaterhouse.ca

or by mail at:

5425 Casgrain - Suite 601
Montréal, Quebec  H2T 1X6
CANADA